Crisis Training for Call Centre Operators
In crisis situations, the early moments and actions are of paramount importance. In such situations, your company’s call centre operators have a crucial role. Our training prepares them for crisis scenarios and improves their ability to give a solid first response in the case of an incident.
Not only is the first response fundamental to the continuity of your organisation, it is even more valuable to the colleague reporting the incident, who is often in distress and sometimes at danger. In such cases, comforting the caller is as important as management of the overall crisis. This can make a big difference in preventing traumatisation and handling the aftermath of the incident.
This training will enhance your staff’s first response to a crisis situation, which enables swift and solid crisis management.